Terms and Conditions

1. Definitions

• Account: a user’s personal access to Koffe.
• Workspace: the environment of an organization or person where cupping sessions, samples, lots, origin logbooks and other information are recorded, with its members and roles.
• Customer: the individual or legal entity that creates or buys a workspace. If you act for an organization, the Customer is that organization.
• User: anyone who uses the Service, including workspace members and guests.
• Guest: a person who takes part through a link without creating an account, for example to evaluate the samples of a session.
• Customer Data: the information the Customer and its users enter, upload or generate in its workspace.
• Marketplace: the public section where producers and sellers list coffee lots and receive messages from buyers.
• Plan: the free, trial, pilot or paid tier (for example Pro, Team or Enterprise) that applies to a workspace.

2. Acceptance and capacity

• You must be of legal age and have the legal capacity to contract.
• If you accept on behalf of an organization, you represent that you have authority to bind it; “you” then includes that organization.
• Electronic acceptance (a checkbox, a button, or continuing the sign-up or purchase) has the same effect as a signature under the Mexican Commerce Code.

3. Account and security

• Provide accurate information and keep it up to date.
• You can sign in with email and password, with a link sent to your email or, if you choose, with Google. Keep your credentials secret: you are responsible for activity under your account.
• Tell us right away at contacto@cafedelossentidos.com if you suspect unauthorized access.
• Offline mode keeps a working copy and pending entries on your device until they sync. Protect access to your devices; when you sign out, Koffe deletes what has already synced from that browser and keeps only what is still waiting to be sent.

4. Workspaces, roles and guests

• The Customer decides who joins its workspace, with which role, and what information is entered. Owners and admins manage members, invitations, access and settings.
• The Customer is responsible for having the legal basis or consent needed to enter personal data about its members, guests, producers and others, and for informing them. For that data the Customer is the controller and we act as processor under the Data Processing Agreement.
• Guests take part free of charge, without using paid seats, and only within the scope of the link they receive. Links can expire or be revoked by the workspace.

5. Acceptable use

You must not, and must not let others:

• use the Service for unlawful purposes or to infringe third-party rights, including copyright, trademarks and personal data;
• try to access accounts, workspaces or systems without authorization, bypass limits, security or billing controls, or test vulnerabilities without our written permission;
• extract data in bulk or by automated means, overload the Service or interfere with its operation;
• reverse engineer the Service, except to the extent the law expressly allows;
• upload malware, misleading content or information you have no right to share;
• use invitations, export emails or Marketplace messages to send unsolicited advertising;
• enter sensitive personal data (for example, health data) that is not needed to use the Service;
• resell the Service or make it available to third parties without authorization.

We may suspend access or remove content that breaches these Terms, as described in Suspension and termination.

6. Plans, prices and payments

• The features and limits of each Plan are described on the pricing page and in the Service. Prices are shown in the stated currency (Mexican pesos or US dollars) and the total to be charged is shown before you confirm payment.
• Payments are processed by Stripe. We never receive or store your full card number. By subscribing, you authorize the recurring charges of the chosen Plan.
• Subscriptions renew automatically for the same period (monthly or yearly) until you cancel.
• On per-seat Plans, seat or Plan changes are charged or credited as shown when you confirm the change.
• If you subscribed at a launch price, you keep it while your subscription stays active.
• We will give you at least 30 calendar days’ notice of any price change; it applies from the next renewal and you may cancel before then.
• If you need a Mexican tax invoice (CFDI), request it at contacto@cafedelossentidos.com with your tax details, preferably within the month of payment.
• If a payment fails, we may limit the workspace’s paid features after a 7-day grace period. Non-payment does not delete your data.

7. Free plan, trials and pilots

• We may offer a free plan, trials or pilot programs (for example, with cooperatives or organizations) for a limited time or on special terms. A trial does not result in charges unless you buy a paid Plan.
• When a trial or pilot ends, the workspace moves to the Plan you buy or to the free plan and its limits. We will notify you before it ends.
• The free plan, trials, pilots and features marked beta or preview are provided as they are, without availability commitments or service levels, and may change or end with reasonable notice.

8. Cancellation, withdrawal and refunds

• You can cancel your subscription at any time from Settings › Billing or by writing to contacto@cafedelossentidos.com. Cancellation takes effect at the end of the period already paid; you keep access until then and there are no further charges.
• Withdrawal: within 5 business days after your first purchase of a paid Plan, you may withdraw without liability and we will refund the amount paid to the same payment method.
• After that, periods already started are not refundable, unless the law requires it, the charge was made in error, or we failed to provide the purchased Service for reasons attributable to us.
• If we fail to provide the Service as purchased for reasons attributable to us, you may demand performance or a proportional price reduction or refund, plus any bonus or compensation set by the Mexican Federal Consumer Protection Law where it applies.
• If you are a consumer, you may contact Mexico’s Federal Consumer Protection Agency (PROFECO): Teléfono del Consumidor 55 5568 8722 or 800 468 8722, www.gob.mx/profeco.

9. Customer Data, export and deletion

• Customer Data belongs to the Customer. We process it only to provide the Service and under the Data Processing Agreement. How we process account, billing and security data as controller is explained in the Privacy Notice.
• You can export your information at any time with the available export tools (for example Excel, PDF and CSV).
• Deleting your account is immediate and irreversible: your sign-in and profile data are erased, and your contributions to other people’s workspaces (for example, scores in a session) are anonymized so their records stay intact.
• Deleting a workspace can be requested by its owner: it is scheduled with a 30-day period to cancel the request and is then permanently erased. From the request onward its members lose access and its paid Plan is canceled immediately, with no refund for the current period except in the withdrawal cases described above. If you restore the workspace, you can subscribe to a paid Plan again from Billing.
• Backups rotate and deleted data leaves them within 35 days at most. We keep only what the law requires, such as billing records (5 years under the Mexican Federal Tax Code).
• We may produce aggregated, de-identified statistics that do not identify the Customer or any person, to operate, protect and improve the Service.

10. Artificial intelligence features

• Reports, analyses, suggestions, translations and Koffe AI answers are generated automatically and are informational: they may contain errors or omissions and do not replace professional judgment, certified grading, laboratory analysis or commercial, financial or agronomic advice. Review the results before making decisions.
• To generate a result we send the necessary content to the AI providers listed in Subprocessors and data location, under their business terms of service. We do not sell your content or use it to train our own models.
• If you connect your own ChatGPT account in AI Lab, that use is also governed by your agreement with OpenAI and uses your own subscription.
• AI use may have limits or credits depending on your Plan.

11. Uploads to the SCA

• Results are sent to the Specialty Coffee Association (SCA) CVA repository only when a user with permission chooses to upload them. Cupper identities are pseudonymized and their emails are never sent.
• Once received, the SCA processes that data under its own terms; we are not responsible for its availability or decisions.
• Koffe is an independent tool, not affiliated with or endorsed by the SCA. “SCA” and “CVA” are trademarks of their respective owners.

12. Marketplace

• The Marketplace is a place to showcase coffee lots and connect sellers and buyers. We charge no commission on transactions, do not process payments for lots and are not a party to agreements between users.
• We do not guarantee the quality, quantity, origin, availability, price or delivery of lots, or the solvency of users. Each buyer must carry out their own checks.
• Each seller is responsible for truthful and lawful listings (origin, quality data, certifications and photos they have rights to) and for meeting their tax, sanitary, phytosanitary and export obligations.
• Published profiles and lots are public and may appear in search engines; messages are visible to their participants. We may moderate, pause or remove content that breaches these Terms or the law, as well as expired or demo listings.

13. Intellectual property

• Ours: the software, design, Koffe brand, documentation and other elements of the Service belong to us or our licensors. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service under your Plan while these Terms are in force.
• Yours: Customer Data and the content you upload remain yours or their owners’. You grant us a non-exclusive, royalty-free, worldwide license to host, copy, process, transmit and display them only to provide, protect and support the Service and to do what you instruct (for example, publish on the Marketplace, share a link, export or send to the SCA). The license ends when you delete the content, except for backups during their lifecycle.
• Feedback: if you send us suggestions, we may use them freely to improve the Service without obligation to you and without using your confidential information.

14. Confidentiality

Each party will keep confidential the other’s non-public information received in connection with the Service and use it only to perform these Terms. This does not apply to information that is public, was already lawfully known, or must be disclosed by law or by an authority, in which case the other party will be notified where permitted.

15. Availability, support and changes to the Service

• We aim to keep the Service continuously available, but we offer no service level agreement (SLA) unless agreed in writing in a specific contract. There may be interruptions for maintenance, provider outages or causes beyond our control.
• Support is provided by email (contacto@cafedelossentidos.com) and WhatsApp (+52 55 1452 8815) on business days, Mexico City time.
• We may improve and change features. If a change materially reduces a current paid Plan, we will notify you and you may cancel with a proportional refund of the unused paid period.

16. Suspension and termination

• You can stop using the Service, cancel your Plan and delete your account or workspace whenever you want.
• We may suspend or terminate access, with prior notice where reasonable, if you breach these Terms, if there is a risk to the security of the Service or third parties, for non-payment, or when required by law.
• If we decide to stop offering the Service without any breach on your part, we will give you at least 30 calendar days’ notice, you will be able to export your information and we will refund the proportional unused part of the paid period.

17. Warranties and limitation of liability

• The Service is provided as available. We do not guarantee that it will be error-free or uninterrupted. Coffee evaluations and the decisions you make based on information in the Service are yours.
• To the extent Mexican law allows, our total liability for any claim related to the Service is limited to the amount you paid us in the 12 months before the event giving rise to it or, if you use the Service free of charge, to five thousand Mexican pesos.
• We are not liable for indirect damages, lost profits or business opportunities, third-party services, transactions between Marketplace users, or decisions based on AI results, unless they result from our willful misconduct or gross negligence.
• Nothing in these Terms limits liability that cannot be limited under the law, or the rights you cannot waive as a consumer.

18. Indemnity

You agree to hold us harmless from third-party claims arising from the content you upload or your breach of these Terms or the law, including lacking authorization to process third-party personal data you enter in the Service.

19. Force majeure

Neither party is liable for failures caused by events beyond its reasonable control, such as natural disasters, general internet or power outages, acts of authority or interruptions of infrastructure providers.

20. Assignment and successor entity

• The Service is currently operated by El Café de los Sentidos, S. de R.L. de C.V.. We may assign these Terms, the Data Processing Agreement and the operation of the Service to an affiliate or successor company (including the company that will operate Koffe in the future) or in connection with a merger, spin-off or sale of assets.
• We will give you at least 30 calendar days’ notice. The assignee will assume our obligations and your rights will be preserved; if you disagree, you may cancel with a proportional refund of the unused paid period.
• You may not assign these Terms without our consent, except to your organization’s successor with written notice to us.

21. Changes to these Terms

• We will publish each version with its date. If a change is material, we will notify you by email or in the Service at least 15 calendar days before it takes effect.
• If you disagree, you may cancel before that date; if the change adversely affects you, we will refund the proportional unused part of the paid period. If you keep using the Service after the effective date, you accept the new version.
• Changes required by law or for security reasons may apply sooner.

22. Notices

We will send notices to your account email and in the Service. You can send notices to us at contacto@cafedelossentidos.com. Electronic communications have the effect of written communications.

23. Governing law and jurisdiction

These Terms are governed by the federal laws of the United Mexican States. For their interpretation and enforcement, the parties submit to the competent courts of Mexico City and waive any other venue that may apply because of their present or future domicile, without prejudice to PROFECO’s administrative jurisdiction or consumers’ non-waivable rights.

24. General provisions

• These Terms, the Data Processing Agreement, the Privacy Notice and, where applicable, the specific terms of your Plan form the entire agreement between the parties about the Service.
• If any provision is held invalid, the rest remain in force. Not exercising a right does not waive it.
• The Spanish version prevails over any translation.

25. Contact

El Café de los Sentidos, S. de R.L. de C.V.. Avenida Miguel Ángel de Quevedo #621-A, Colonia Cuadrante de San Francisco, Alcaldía Coyoacán, C.P. 04320, Ciudad de México, México. Email: contacto@cafedelossentidos.com. WhatsApp: +52 55 1452 8815.